ANZ National Bank, the New Zealand-based banking services provider, has announced plans to outsource more operations involving processing and operational functions to Bangalore, India by 2009. The bank aims to shift about 1 percent of its workforce to India by end-2008, and approximately 5 percent workforce by 2009. The bank is expected to redeploy all the affected employees of the bank in alternative roles. Also, the financial institution confirmed that customer contact jobs such as those in call centers will continue to be operated through Australia and New Zealand.

The bank has IT operations—ANZ Operations and Technology—in Bangalore, since 1989. Among the 1,800 professionals at its Indian operations, about 1,100 professionals are employed in IT development jobs, while 700 employees are engaged in providing back office and support services.